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What are the components of your Quality Control Program?

Compass Investors (CI) is dedicated to delivering the highest level of customer satisfaction and, in turn, to show your plan participants that due diligence had been performed in the selection of CI as an advice/investment research service provider.

The following components comprise our Quality Assurance Program.

Customer Satisfaction Survey
Each year, CI conducts a survey of all subscribers, the results of which are shared with subscribers and with plan sponsors.

Horizon™ Model Independent Review
Our objective process and calculation of results were independently reviewed by Ashland Partners & Company, LLP. Founded in 1992, Ashland offers compliance verification, consulting, and performance examination services for the investment management industry. Their engagement, concluded in 2006, was conducted in accordance with attestation practices generally accepted in the United States.

Please contact us for a full copy of the Ashland report.

Data Redundancy
CI provides remote site redundancy. We can seamlessly operate remotely from any location if needed. Systems are backed up in real-time to remote data centers in the Dallas metro area. The collocated facility is Grade AA rated according to the standards set by the Internet Engineering Task Force (IETF) and The Institute of Electrical and Electronics Engineers (IEEE).

Continuity of Operations Plan
All operations and technical manuals needed to run the business and the Horizon™ model are kept on file with the firm's corporate attorney, Thompson Coburn Fagel Haber at their Chicago office.

What are the results of your most recent Customer Satisfaction Survey?

The results of our most recent Customer Satisfaction Survey showed that

  • The vast majority (85%) of survey respondents found Horizon™ "easy to use."
  • 91% of all subscribers report that they either "have or would recommend our service to others."
  • 85% of all subscribers felt their performance results "were superior to their peers who were using the advice/investment research services provided by others."
  • Only 4% of subscribers disagree that it is important for them to have "retirement advice alternatives" made available to them by their employer.
  • Visit our Testimonials page for more feedback on our service.

Plan participants can feel comfortable that when they subscribe to the Horizon™ service they too will feel that they are now firmly on the path to growing and protecting their retirement plan and achieving Retirement Income Security in their lifetime.

Copyright © 2004 - 2019 Compass Investors, LLC