Password and User Name Retrieval Help
Did you forget your password or user name?
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Verify that you are typing your User Name and password correctly. Both your User Name and password are cAsE sEnSItive.
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Do NOT cut and paste your User Name or Password as it often introduces extra spaces after the pasted text, which causes the login to fail. Manually type the User Name and Password.
Steps to recover your User Name and/or Password
- Select your Service/Plan from the drop-down list below
- Enter EITHER one of the E-mail addresses or the User Name on your account
- Click the Continue button
- Answer the Secret Question and click the Continue button.