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Password and User Name Retrieval Help

Things to try first...

  • Remember that your User Name and Password are both cAsE sEnSItive.

  • Do NOT cut and paste your User Name or Password as it often introduces extra spaces after the pasted text, which causes the login to fail. Manually type your User Name and Password.

Steps to recover your User Name and/or Password

  1. Select your HORIZON™ Service from the drop-down list below
  2. Enter EITHER one of the E-mail addresses or the User Name on your account
  3. Click the Continue button
  4. Answer the Secret Question and click the Continue button.

HORIZON™ Service:

Your account E-mail:

or User Name:


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